A flooded kitchen doesn't wait for a callback.
They call the next plumber on the list. ReliefLine answers when you can't — elbow-deep in a job, after hours, or at 2am — and gets the details before your competitor does.
Real AI, simulated caller, recorded on our demo and sample-business lines. Phone numbers and addresses are bleeped.
Read the transcript
Dana (AI): ReliefLine Plumbing and Air, this is Dana, and this call may be recorded. This is our demo line - so try me like you're a customer calling a real plumbing and HVAC shop. What can I do for you?
Caller: I'm having an emergency.
Dana (AI): Tell me what's happening.
Caller: Water's sliding my basement.
Dana (AI): Okay, that sounds urgent. Let's get this moving. Is the water coming from a pipe or a fixture?
Caller: I'm not sure.
Dana (AI): Is any water reaching outlets or the electrical panel?
Caller: Yep.
Dana (AI): Okay, that sounds like an emergency. Get everyone out and call 911 right now. Stay away from the electrical panel and any outlets.
Caller: Okay.
Dana (AI): Please get to safety and call 911 now.
Read the transcript
Dana (AI): ReliefLine Plumbing and Air, this is Dana, and this call may be recorded. This is our demo line - so try me like you're a customer calling a real plumbing and HVAC shop. What can I do for you?
Caller: Hi. I'm having an emergency.
Dana (AI): Tell me what's going on.
Caller: I smell gas.
Dana (AI): That sounds dangerous. Get everyone, including pets, outside into fresh air right now. Don't touch any light switches or equipment, and don't look for the source. Once you're outside, call 911 and SDG&E at 1-800-411-7343. Don't go back inside until they say it's safe.
Caller: Okay.
Dana (AI): Please get to safety and call 911 now.
Read the transcript
Dana (AI): Thanks for calling Sample Plumbing Co., this is Dana, the AI assistant. This call is recorded. How can I help?
Caller: Hi. I was just wondering if I could get a leak at my house looked at.
Dana (AI): Okay, let's figure that out. Where exactly is the leak? Inside or outside, and what area of the house?
Caller: Um, it's in my kitchen.
Dana (AI): Okay. Is it under the sink, at the dishwasher, or somewhere else?
Caller: Uh, it's coming out from under the sink.
Dana (AI): Okay, under the sink. When did you first notice the water, and is it still leaking right now?
Caller: I noticed it last night, and I turned the water off.
Dana (AI): Okay, so you've got a leak under the sink, noticed it last night, and you turned the water off. Is that right?
Caller: Yeah.
Dana (AI): What's the soonest you want us out there?
Caller: Ideally, tomorrow.
Dana (AI): The earliest we can do is tomorrow morning, 8 to 12. Want me to put in a request for that?
Caller: Please.
Dana (AI): Alright, I'll get that request in for tomorrow morning, 8 to 12, for the leak under your kitchen sink. I just need your name and the best phone number for our dispatcher to confirm.
Caller: That's Billy.
Dana (AI): Thanks, Billy. Is this the best number to reach you?
Caller: Yes. It sure is.
Dana (AI): Alright, Billy. And what's the full address?
Caller: It's gonna be [bleeped] in San Diego, California.
Dana (AI): So that's [bleeped] in San Diego, right?
Caller: Yep. You got it.
Dana (AI): Our dispatcher will call you tomorrow morning to confirm the window, and let you know when the technician's on the way. Anything else I can help with?
Caller: No. That was excellent. Thank you.
Dana (AI): Thanks, Billy. Take care, and thanks for calling Sample Plumbing Co.
It knows a flood from a slow drain — every time.
This is the question every plumber asks first, and the one a generic AI receptionist can't actually answer.
Treated as an emergency
Active flooding, a sewage backup, no water to the whole house, a water heater leaking near electrical — your on-call phone rings immediately.
Treated as routine
A slow drain, a dripping faucet, a running toilet, a scheduled fixture install — booked onto your calendar for the next available slot, no truck roll at 11pm.
The question it always asks
"Is water actively coming out right now, and is it more than you can contain with a bucket or the shutoff valve?" — the same disambiguation a good dispatcher uses, every call, without fail.
Integrates with the tools you already use.
ReliefLine connects with the software you already run — no rip-and-replace.
Housecall Pro
Jobber
ServiceTitan
Workiz
Service Fusion
FieldEdge
Google Calendar
Outlook
HubSpot
HighLevel
Salesforce
CallRail
& many more
Don't see yours? We'll look at building it. Product names and logos are trademarks of their respective owners. Listed for compatibility reference only — not a statement of partnership or endorsement.
Your phone doesn't stop being valuable when you're on a job.
More than half of service calls come in when you're already elbow-deep in work or after hours, and the first company to call back is the one that gets the job. A voicemail box doesn't book anything — the next name in the search results does.
Ticket-value ranges based on residential plumbing trade norms, mid-2026; emergency-fee range from common trade pricing structures. Verify current numbers before quoting.
What are missed calls costing you?
Move the sliders to match your business.
Based on an estimated 25% booking rate for missed new-customer calls — well below the 30–60% rate at which answered home-services calls typically convert — after allowing for callbacks, spam, and existing-customer calls. ReliefLine captures and triages the call; your team prices and closes on site. Move the sliders to your numbers.
One line for new jobs, scheduling, and everything after.
ReliefLine isn't a replacement for your crew — it's the coverage you don't have time to provide yourself. Real emergencies are triaged correctly every time (see above) — here's the rest of the call.
New Jobs
Answers questions about the work, quotes nothing over the phone, and gets what a technician actually needs — the problem, the address, and how urgent it really is.
Scheduling
Books routine work onto your calendar or FSM, reschedules when asked, and confirms the appointment back — no double-booking, no dropped follow-up.
Membership Mentions
If a caller's a good fit, it mentions your maintenance plan and notes their interest — a warm lead for your team to close, not a hard sell over the phone.
You hear it before you commit to anything.
You hear it first — for free
Book the demo. Within 48 hours we build ReliefLine on your real business, at no charge, and send you a recording of it handling a new-job inquiry, a routine scheduling call, and a real emergency. You decide from there.
We tune it with you
You sign off on the script, the emergency-triage rules, and exactly what it can and can't say about pricing and licensing before your number is ever forwarded. Nothing reaches a caller you haven't approved.
It answers every call you can't
Mid-job, after hours, on the other line — in English or Spanish. New customers, existing customers, vendors: it tells them apart and handles each one.
Jobs land, emergencies escalate, everything's logged
A new customer gets booked onto your calendar. A burst pipe at 11 p.m. warm-transfers to your on-call phone. Everything else is waiting in your log when you're done for the day.
You come off a job to a clean log — not a full voicemail box.
Who called, why, what ReliefLine did, and what still needs you. Ready the second you're free to look.
It doesn't go live until it handles your calls the way you would.
Built around your business
Your services, your service area, your pricing philosophy, and your on-call contact are loaded in first — not a generic script with your name dropped into it.
Never overpromises
It never quotes a firm price over the phone, never promises same-day dispatch it can't confirm, and never overstates your licensing, insurance, or warranty coverage. It captures the call — your team prices and commits.
Stress-tested against real scenarios
We run it through the calls that actually come in — a customer asking about a repipe, a slow drain that can wait, a burst pipe at 2 a.m. — and tune it until every one lands correctly.
You approve every word
You sign off on the script and the escalation rules before your number is ever forwarded. Nothing reaches a caller that you haven't seen.
It stays in its lane
Every call is recorded, transcribed, and timestamped. ReliefLine never diagnoses a problem, never commits to a repair, and never takes payment over the phone — it captures the call and routes it.
Built around one expensive problem.
ReliefLine was founded in San Diego by Quinton Kom. After years in marketing and sales — working with small businesses across plumbing, property management, contracting, fitness, home improvement, and more — he kept running into the same expensive problem: the phone rings after hours, at lunch, or mid-job, goes to voicemail, and the caller hires whoever picks up next.
Most answering services just take a message. ReliefLine is built to handle the call — answer the questions, book the job, escalate a real emergency — and hand you a clean log by the end of the day. Every deployment is configured and tested against your own calls before it goes live, and every script is reviewed for exactly what it can and can't promise about pricing, dispatch, and licensing.
ReliefLine · San Diego, California
Hear it before you pay.
You don't pay until you've heard it work.
Book the demo. Within 48 hours we build ReliefLine on your actual business, completely free, and send you the recording of it taking three real calls — a new-job inquiry, a routine scheduling call, and a real emergency. If you go live, you're backed by a 100% money-back guarantee for the first 30 days — no metric, no argument, just your call.
- ✓Built on your business —your services, your pricing philosophy, your on-call contact.
- ✓Three recorded calls, free —new job, scheduling, emergency — in your inbox within 48 hours.
- ✓100% money-back guarantee —go live, and if it's not working within 30 days, you decide and get every dollar back.
- ✓Month to month —no contract, cancel anytime, and you keep your number.
Every build is configured and stress-tested by hand — several hours of setup per client — so we take on a limited number of new businesses each month.
The 30-day refund terms — and exactly what counts toward them — are laid out in a one-page pilot agreement you'll see before anything goes live.
Priced to fit your business.
Every plan includes 24/7 emergency-vs-routine triage, after-hours and mid-job overflow coverage, and English/Spanish call handling. We size the plan to your call volume. Hear it on your own business first, then you get one clear monthly rate, no surprises, backed by a 100% money-back guarantee for the first 30 days.
Pick a time — 15 minutes, no pitch.
Within 48 hours we build ReliefLine on your business and send you the recording of it taking three real calls — a new-job inquiry, a scheduling call, and a real emergency. Hear it before you decide anything.
The questions every trades owner asks first.
Is this replacing me or my dispatcher?
No. ReliefLine picks up specifically when you can't — mid-job, after hours, or when every line is already busy. You stay in charge during the day; this just makes sure nothing falls through the cracks around you.
Does it answer in Spanish?
Yes. It detects the caller's language and switches — English or Spanish, mid-call if needed. Your call summaries come to you in English either way.
Will it quote a price or promise same-day service?
No — it never quotes a firm price over the phone and never promises dispatch timing it can't confirm. It captures the details and gets a technician or your team on it, and they price and commit once they've actually seen the job.
How do I know it's ready for real customers?
It doesn't go live until you've signed off on the script, the escalation rules, and what it can and can't say about pricing and licensing, and it's been tested against your actual call scenarios. Every call is recorded and logged so you can check the work. And if it's not carrying its weight in the first 30 days, you get 100% of your money back — your call, nothing to argue.
We already run Housecall Pro / Jobber / ServiceTitan — does this replace it?
No, it works alongside it. It books onto the calendar or FSM you already use — Housecall Pro, Jobber, Google, Outlook — and sends you a structured summary the moment each call ends. Direct write-back into Housecall Pro and Jobber is available on larger accounts.
What happens with a real emergency after hours?
It triages using the same rules shown above, errs toward treating a call as urgent, and warm-transfers to your on-call contact — waiting for a real person to pick up, with a backup contact if the first doesn't answer. Every one is recorded and timestamped, which is better cover than a cell nobody answered.
Does it record calls — and what about consent?
Every call opens with a recording disclosure by default, compliant with two-party-consent states. Recordings and transcripts are yours; we delete them on request when you cancel.
What if ReliefLine goes down?
Calls fall back to your existing voicemail or ring your on-call cell — you're never worse off than you are today.
How is this different from a regular answering service or another AI receptionist?
A traditional answering service takes a message. A generic AI receptionist runs the same script for every business, whatever the industry. ReliefLine has a real conversation, knows your actual services and service area, correctly tells a real emergency from routine work, and books directly onto your calendar — not just relays a note or guesses.
Hear it handle a real call for your business.
Industry lead-response research is blunt: reply in minutes and you convert, reply the next day and you mostly don't. Voicemail replies never. The demo takes 15 minutes.
Book my demo